Managed Help Desk

Get a Highly Effective IT Help Desk – Managed Services

Our Managed Help Desk services provide a conduit by which we channel away common requests for help, handling your employee’s day-to-day technical issues and freeing up your personnel to work on larger projects and get back to where they need to be. As an aspect of managed services, we use our expertise and tools to provide onsite and remote support on an as-needed basis. Providing a degree of proactive monitoring while remaining reactive to problems as they arise. When the model must remain break-fix, achieve higher efficiency and free up time with our Managed Help Desk service.

Enhanced Break/Fix

We provide your users with the answers and solutions they need whenever they’re needed. When we help you manage and maintain your business applications, your IT team can focus on strategic initiatives that drive business value. For you, that means more predictable costs, less downtime, guaranteed response time, and reduced IT burden.

For your IT team, that means enhanced response time and productivity in addressing your projects, building value within the IT department, and improving their relationship with their organization. And if you have your service desk or help desk, we can integrate seamlessly with your team when they’re stuck or need the extra hands on deck to keep up with incident volume.

In addition, we can provide cross-training opportunities and work to develop your help desk by providing access to expertise and experience, working to build your team.

The Managed Service Approach

Managed Help Desk is rooted in a small-footprint deployment of our Managed Services software, we augment your break/fix support model to reduce response time and time-to-resolution on incidents leading to productivity loss. This cost-effective approach creates tangible improvement to incident resolution, without enacting major changes that your IT department may not be ready for.

INTERESTED IN MANAGED SERVICES THAT GIVE YOUR COMPANY THE PROACTIVE EDGE?

Take a look at our Proactive Managed Services or our Fully Managed Services